U.S. Bank Elavon Client Account Manager in Annapolis, Maryland

GENERAL SUMMARY :

The Client Account Manager/Executive is the strategic face of Elavon to the client, representing multiple Elavon business channels. They are responsible for the overall management of a book of accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals. Consults with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance. Is the escalation point for both internal and external client issues.

ESSENTIAL FUNCTIONS:

  1. Using knowledge of Elavon business and brand strategies, recommends appropriate Elavon solutions to the client’s needs and uncovers additional needs and opportunities.

  2. Collaborates with relevant subject matter experts and clients to create solution opportunities, asks pertinent questions to help quantify potential benefit to build a compelling business case for the sales opportunity and justify internal resources to meet client needs.

  3. Works in collaboration with various Elavon operations, systems, and product departments to identify needed improvements; recommends solutions and escalates items to Director as appropriate.

  4. May conduct strategic account reviews with related Elavon internal departments, obtaining commitments and results from counterparts and supporting departments.

  5. Is responsible for negotiating all contract terms and renewals within their portfolio to obtain optimal revenue retention and revenue growth. Identifies & pursues opportunities for future revenue generation.

  6. Proactively identifies, develops and maintains relationships with key contacts in the client organization through proactive, attentive, accurate and timely service.

  7. Maintains a thorough understanding of the client industry, including industry trends, industry business processes, industry best practices, industry financial measurements, performance indicators, key client competitors and Elavon competitors.

  8. May generate and deliver custom reporting; investigating and conducting research and facilitating external and internal communication on the related matters.

  9. Stays current on required paperwork & supporting documentation, operating systems, procedures, rules/regulations, industry trends, updates, and events. Communicates current events and relational updates, and identifies opportunities for future revenue generation.

  10. May be responsible for providing operational service & support by answering client inquires, developing and providing client education, conducting research and resolving issues.

  11. Actively manages customer relationship at all levels to help mitigate customer attrition

  12. Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with customers to understand each customer's normal account activity, as appropriate for this position.

It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bancorp’s “Code of Ethics”. Each employee is expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.

SPECIFICATIONS:

This is a general description which covers all levels/grades of the job. Level/grade assignments are determined by the attached leveling guidelines. Minimum qualifications are outlined below:

Contract negotiation, customer service, account management and project management experience required, as well as experience in presentation to senior or executive level contacts. Must possess strong written and verbal communication skills; good prioritization, organization, problem solving and negotiation skills; ability to multi task and work in a team environment; ability to collaborate and get results. Is proficient in Microsoft Excel and other MS Office products. Payment Industry experience is required; knowledge of Elavon products and systems is beneficial. Is required to stay current on operating systems, procedures, transaction processing rules/regulations, industry trends, updates, and events.

Qualifications:

GENERAL SUMMARY :

The Client Account Manager/Executive is the strategic face of Elavon to the client, representing multiple Elavon business channels. They are responsible for the overall management of a book of accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals. Consults with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance. Is the escalation point for both internal and external client issues.

ESSENTIAL FUNCTIONS:

  1. Using knowledge of Elavon business and brand strategies, recommends appropriate Elavon solutions to the client’s needs and uncovers additional needs and opportunities.

  2. Collaborates with relevant subject matter experts and clients to create solution opportunities, asks pertinent questions to help quantify potential benefit to build a compelling business case for the sales opportunity and justify internal resources to meet client needs.

  3. Works in collaboration with various Elavon operations, systems, and product departments to identify needed improvements; recommends solutions and escalates items to Director as appropriate.

  4. May conduct strategic account reviews with related Elavon internal departments, obtaining commitments and results from counterparts and supporting departments.

  5. Is responsible for negotiating all contract terms and renewals within their portfolio to obtain optimal revenue retention and revenue growth. Identifies & pursues opportunities for future revenue generation.

  6. Proactively identifies, develops and maintains relationships with key contacts in the client organization through proactive, attentive, accurate and timely service.

  7. Maintains a thorough understanding of the client industry, including industry trends, industry business processes, industry best practices, industry financial measurements, performance indicators, key client competitors and Elavon competitors.

  8. May generate and deliver custom reporting; investigating and conducting research and facilitating external and internal communication on the related matters.

  9. Stays current on required paperwork & supporting documentation, operating systems, procedures, rules/regulations, industry trends, updates, and events. Communicates current events and relational updates, and identifies opportunities for future revenue generation.

  10. May be responsible for providing operational service & support by answering client inquires, developing and providing client education, conducting research and resolving issues.

  11. Actively manages customer relationship at all levels to help mitigate customer attrition

  12. Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with customers to understand each customer's normal account activity, as appropriate for this position.

It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bancorp’s “Code of Ethics”. Each employee is expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.

SPECIFICATIONS:

This is a general description which covers all levels/grades of the job. Level/grade assignments are determined by the attached leveling guidelines. Minimum qualifications are outlined below:

Contract negotiation, customer service, account management and project management experience required, as well as experience in presentation to senior or executive level contacts. Must possess strong written and verbal communication skills; good prioritization, organization, problem solving and negotiation skills; ability to multi task and work in a team environment; ability to collaborate and get results. Is proficient in Microsoft Excel and other MS Office products. Payment Industry experience is required; knowledge of Elavon products and systems is beneficial. Is required to stay current on operating systems, procedures, transaction processing rules/regulations, industry trends, updates, and events.

Job: Relationship Management

Primary Location: United States

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 180023037

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.