Rockwell Collins Senior Network Operations Center Technician in Annapolis, Maryland

Requisition ID: 11977

Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America's Best Employer in Aerospace and Defense by Forbes magazine?

Then Rockwell Collins is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.

We are currently searching for a Senior Network Operations Center Technician to join our team in Annapolis, MD (IMS INC) (5010). Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Rockwell Collins as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It's an exciting time to become a part of our team. Join us and discover how high your career can soar at Rockwell Collins.

Job Summary

Rockwell Collins IMS is looking for a Network Operations Specialist to support our AOC (ARINC Operations Center) in Annapolis, Maryland. The AOC supports more than 40 different applications and products for over 3,000 customers worldwide. This mission critical center operates 24 hours/day, 7 days/week, and 365-days/year with 99.999% availability.

Job Responsibilities

The successful candidate will:

  • Perform basic tasks through the use of established techniques, documented processes, and accepted methods.

  • Monitor Micromuse Netcool browser for alarm indications

  • Open and update trouble tickets using Remedy trouble ticketing application

  • Perform basic telco circuit testing and basic operations using Network Management System GUI and basic CISCO router commands

  • Perform radio and UPS reboots

  • Daily tasks including monthly dial backup checks

  • Notify management of significant events

  • Work continuously and closely with internal and external customers keeping them advised on system status with the goal of exceeding customer expectations.

Basic Qualifications

  • One + years of experience in a Network Operations Center/HelpDesk environment.

  • Basic troubleshooting experience on routers and switches.

  • Basic knowledge of common network protocols such as BGP, EIGRP, OSPF, FTP.

  • Experience using network monitoring systems and troubleshooting alarms.

  • Excellent oral and written communications skills.

  • Must have a strong customer service mentality.

  • Strong analytical and effective problem solving skills.

  • Manage assigned tasks and projects with little supervision.

  • Ability to learn quickly and adapt to changing requirements.

  • Ability to work in a team-based environment.

  • Ability to be a self-starter and possess good time management skills.

Desired Experience:

  • Two+ years with prior experience in a Network Operations Center where 24 hour coverage is required.

  • General understanding of telecommunications technology, to include: VHF, HF, Microwave, and Satellite equipment.

  • Experience with the ARINC Service Desk or ARINC Operations Center preferred.

  • Experience with any of the following network monitoring systems: Remedy, Micromuse Netcool, HP Openview, SolarWinds.

Education or Certification Requirements:


  • An Associate‚Äôs degree in a technical area or equivalent technical experience with two or more years of college.

At Rockwell Collins, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Rockwell Collins University, networking, mentoring, and tuition reimbursement.

And that's just for starters.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Company-paid winter holiday shutdown for most locations

  • Generous 401(k) plan that matches 62.5 percent of the first 8 percent of eligible compensation you contribute (or 5 percent if you save 8 percent)

  • An Incentive Pay Plan based upon company performance

  • Tuition reimbursement

  • And more

Interested yet? Apply now and embark on your next worthwhile adventure!

Rockwell Collins is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran status or any other protected status.