Kelly Services CI01 - Contact Center Customer Service Inbound/Outbound I in Baltimore, Maryland

Kelly Services is currently seeking a Eligibility Analyst Associate with one of our top clients in Baltimore, MD. As a Eligibility Analyst Associate, you will provide exceptional communication, customer service, filing, and must have the ability to meet deadlines and adhere to quality standards. Our client’s fast-paced, high volume, team-oriented environment is the perfect place to start your career.

Schedule: Monday-Friday 8-5

Essential Job Functions:

  • Understand and be able to use CMS Guidance

  • Understanding of the rules and regulations within CMS Guidance

  • Process with full understanding demographic changes, PCP changes, PCP assignments, disenrollment’s related to address issues, segment changes, premium changes, and fall out reporting

  • Ability to deal with multiple issues at one time

  • Ability to learn and adapt quickly

  • Review, investigate, and resolve issues quickly via email, phone, and call trackers


  • General knowledge of manual and automated eligibility.

  • Familiar with reporting tools.

  • Technical understanding of systems

  • Proficient in MS Office Word and Excel

  • Medicare customer service or enrollment experience 2 years


  • High School Diploma or GED required

Why Kelly?

  • Exposure to a variety of career opportunities as a result of our expansive network of client companies

  • Career guides, information and tools to help you successfully position yourself throughout every stage of your career

  • Access to more than 3,000 online training courses through our Kelly Learning Center

  • Group-rate insurance options available immediately upon hire*

  • Weekly pay and service bonus plans

If you are interested in this position please include a copy of your resume and email me at

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.