Thrivas Customer Service Representative in Baltimore, Maryland

Customer Service Representative

  • Full Time

  • Baltimore, MD

  • Posted 1 week ago

Thrivas Staffing Agency

Loss mitigation company is currently hiring a Customer Service Representative for a permanent opportunity with their company. The hours for this role are Monday through Friday from 9:00 a.m. until 3:00 p.m.

The company represents property owners who have property damage or injury due to faulty construction products (busted plumbing pipes, electrical fires, asbestos, etc.) as well as faulty installation. The company is seeking someone with customer service experience. Individuals with experience with insurance adjusters, insurance claims or similar are encouraged to apply.

The CSR is responsible for answering inbound calls from potential clients and going through an intake form with each caller. Explain the basic process to clients and forward client intake to a licensed insurance adjuster for review. You will also answer calls from existing clients and provide basic updates. This position also performs some administrative assistant and clerical duties by coordinating appointments between adjusters and client.

Requirements:

  • Intermediate computer skills

  • Type 35 wpm +