Robert Half Technology Help Desk Analyst in Baltimore, Maryland

Robert Tech is currently hiring a Help Desk Analyst on a contract to fulltime position. Please apply by sending over your resume to my email bryan.caicedo@rht.com Our Associate Help Desk Analyst Team Members: ?Provide basic Help Desk coverage and support in an accurate, timely, and detail oriented manner. ?Analyze, troubleshoot, and resolve all basic reported issues (software, hardware, and processes) in a logical and systematic method. ?Log and document all necessary information and detail for every customer contact. ?Identify and escalate critical incidents with a strong sense of urgency and ownership. ?Prioritize work and set expectations for all incidents and requests. ?Identify and initiate proactive, basic solutions that improve efficiency and/or effectiveness. ?Collaborate with customers (of all levels of the business), team members, and support teams to identify incident details and request requirements. ?Assist with various desk side tasks (e.g. equipment deployments, equipment moves, etc.).

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

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Req ID: 02000-9501365767

Functional Role: Account Executive/Staffing Manager

Country: USA

State: MD

City: Baltimore

Postal Code: 21220

Compensation: DOE

Requirements: Requirements: ?Educational background in IT, specifically Help Desk and/or Networking ?A+, Network +, preferred ?Ability to work independently or within a team ?Ability to follow detailed instructions ?Ability to work in a strong team environment as well as independently as the need arises. ?Demonstrated expertise in analyzing and solving complex technical problems.