Under Armour, Inc. Specialist, Claims and Chargebacks in Baltimore, Maryland
Under Armour is all about performance. Because what we make empowers athletes in every form to push themselves, to turn good into great, and to stay hungry for whatever comes next. And this is exactly what we expect from each other.
Working with us means one key thing: no matter what you do, you see every day and every project as a chance to push your field forward. In every store and every office, we build teams where everyone is an MVP. And together we tackle every challenge head on. Because we work to push the gear, the game, and ourselves farther.
We’re looking for people who do more than good work.
We’re looking for the Best in Every Game.
Under Armour is the chosen brand of this generation of athletes... and the athletes of tomorrow. We're about performance - in training and on game day, in blistering heat and bitter cold. Whatever the conditions, whatever the sport, Under Armour delivers the advantage athletes have come to demand.
That demand has created an environment of growth. An environment where building a great team is vital. An environment where doing whatever it takes is the baseline and going above and beyond to protect the Brand is commonplace.
The world's hungriest athletes live by a code, a pledge to themselves and everyone else: Protect This House... I Will. Our goal is to Build A Great Team! Will YOU…Protect This House?!
Responsible for supporting corporate goals by way of maintaining business relationships and overall customer claims & chargeback activity for all North America business to business customers.
ESSENTIAL DUTIES AND RESPONSIBILITIESmay include but are not limited to the following:
Research operational, distribution, IT, sales allowance deductions in SAP, WM, SNC to determine validity of claims.
Communicate with customers and other company personnel, such as Customer Financial Services, Sales, Customer Account Service, Distribution Warehouse, Sourcing and Management to obtain details regarding the claim.
Log charge backs and report monthly on deductions and repayments.
Negotiate with retailers on settling operational and contractual charge backs and disputed issues.
Prepare disputes to request re-payment from customers on invalid claims.
Maintain data accuracy in compliance logs and Dispute Management.
Attend meetings in relation to Vendor Compliance.
Assist manager and other internal departments with special projects and other related tasks as needed.
Oversees special projects and assignments as needed and/or as requested by CFS Management.
Recommends to the Department Manager appropriate enhancements for department efficiency/automation/productivity.
Accepts additional tasks/duties as given by the Department Manager/Director.
Clear, concise and organized written and oral communication skills are very important, as this position interacts with Sales, Credit, Customer Account Service, Logistics, Distribution, EDI, Retailers, etc.
Problem Solver - able to identify opportunities or issues and react quickly while being compliance driven and have the readiness to investigate and research policy and procedures.
Analytical – able to identify opportunities, separates issues, examines and draws conclusions
Compliance driven – readiness to investigate and research policy and procedures
Qualifications, Education and/or Experience
Bachelor’s Degree and 1-3 years of experience with relevant business experience, i.e. Customer Account Service, Compliance or comparable role
A Customer Account Service, Credit Collections, or EDI background is preferred and should have experience operating in a larger environment with complexity and multiple priorities.
- Proficient in SAP, WM, BW, Excel, and Microsoft Office Suite software.
Not frequently but as needed a couple times a year
Retailer compliance reviews & DC visits/tours
Under Armour is an equal employment opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to the following legally protected characteristics: race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military/veteran status, or any other characteristic protected by local, state or federal law. We assure you that your opportunity for employment with Under Armour depends solely on your qualifications.