Commander, Navy Installations Front Desk Associate Leader in Bethesda, Maryland

  • Duties

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Duties
Summary

The mission of the Fleet and Family Readiness (FFR) Programs team is to maximize the physical, emotional and social development of the Navy family. FFR enables a ready Navy force through its Fleet Readiness, Family Readiness and Housing Programs. We service all non-appropriated fund (NAF) employees who work for Morale, Welfare and Recreation (MWR), Navy Gateway Inns & Suites (NGIS) and Bachelor Housing (BH) throughout the Fleet and Family Readiness Program for the Naval District Washington (NDW) Region.

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Responsibilities

This position is located at the Navy Gateway Inns & Suites operation at Naval Support Activity Bethesda. The incumbent will lead employees performing the daily operations of the front desk and/or reservation functions for the lodging program. The incumbent ensures security and privacy of all guests is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. Serves as the point of contact for resolving administrative problems, routing operational issues, and complaints related to front desk operations and reservations. May be required to act as the supervisor in absence of the supervisor. Registers and assigns room to guests, issues room keys or cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statements, and collects payments. Utilizes Property Management System (PMS) to access guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or registers the guest. Verifies registration information and secures a credit card for incidental expenses. May be required to: check all DV/VIP rooms prior to guest arrival to ensure the room is clean and ready for occupancy; coordinate group registration and check out utilizing PMS; run and print various reports. Sets up direct bills where appropriate and liaisons with front desk staff and/or Community Support Services Offices (CSSO) with billing questions or issues. Answers phones and transfers calls to appropriate individuals and replies to guest questions. Receives and is accountable for change fund. Prepares Close Bank Report and deposit cash receipts at end of each shift. Responsible for the accountability of all room keys and any other inventory maintained at the front desk. Keeps the front desk and lobby area clean and neat. Reconciles room status with housekeeping report and coordinates with housekeeping and maintenance departments to ensure rooms are ready for occupancy. May be required to train new front desk associates and monitor performance, providing coaching/counseling as required. Performs other duties as assigned.

Travel Required

Not required

Supervisory status

No

Who May Apply
This job is open to…

United States Citizens

Questions? This job is open to 1 group.

  • #### Job family (Series)

0303 Miscellaneous Clerk And Assistant

  • Requirements

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Requirements
Conditions of Employment

CONDITIONS OF EMPLOYMENT:

This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused. This position is subject to the possibility of workdays on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours. The Staff member may be recalled to duty and/or required to work overtime, including on an emergency basis.

Must possess and maintain a current driver’s license, as travel to other facilities may be required within the normal scope of duties.

*This position is subject to a favorable National Agency Check (NACI) * Access to Level II government computers is required in the performance of duties, the incumbent must complete and pass SF86 for Access National Agency Check and Inquiries (ANACI). Eligibility for Secret Clearance upon hire and periodically thereafter is a condition of employment. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

The incumbent is required to obtain a front desk certification or industry equivalent within 6 months of employment, as well as any other requirements for front desk operations outlined in the Lodging Career Path Guide.

As a condition of employment, the selected individual will be required to participate in the Direct Deposit/Electronic Fund Transfer program.

Males must be registered or exempt from Selective Service. http://www.sss.gov

Selectee must be determined suitable for federal employment.

Selectee may be required to successfully complete a probationary period.

Qualifications

QUALIFICATIONS*:*

Requires 6 months (1 year preferred) work experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to customer service, reservations and/or front desk operations.

Must understand the daily operations of a hotel and have a working knowledge using automated Property Management System (PMS).

Must be skilled in the use of a personal computer and various software programs.

Must possess basic math and reading skills.

Must be able to communicate clearly and effectively both verbally and in writing in English.

Ability to handle, control, and account for large amounts of cash.

Education
Additional information

Due to Command policy on employee parking, employment does not guarantee a parking space on the installation. Metro is highly encouraged.

MILITARY SPOUSE PREFERENCE: Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. To request spousal preference, please state so on resume and submit a copy of current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted.

VETERAN’S PREFERENCE: Applicants wishing to use veteran’s preference must state on their resume and submit a copy of their DD-214. These documents may be uploaded to www.usajobs.gov with resume and OF 306 (Declaration for Federal Employment).

SELECTIVE SERVICE REQUIREMENT:If you are a male born after December 31, 1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at https://www.sss.gov/default.htm.

IMPORTANT INFORMATION: All selections are contingent upon obtaining satisfactory employment reference checks. We are an E-Verify participant. As a condition of employment, the selectee will be required to participate in the Direct Deposit/Electronic Fund Transfer within the first 30 days of employment. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.

The Department of the Navy provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should contact our Human Resource Office to ensure that the Department of the Navy can consider such requests. The decision to grant an accommodation will be made on a case by case basis.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants must submit their resume, vacancy announcement questionnaire, and any supporting documentation.

Ranking and Rating Criteria of knowledge, skills and abilities will be used for each application.

Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire.

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Background checks and security clearance
Security clearance

Secret

  • Required Documents

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Required Documents

APPLICATION FORMS - A complete packet of the following forms must be submitted for each position applying for:

  • Resume (Please be sure your resume includes your email address, phone number, name of employer(s), job title(s), dates employed, description of job duties or responsibilities in each position, and any additional information relevant to your work/volunteer/education/internship experiences.)
If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits

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Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Regular Full Time positions: guaranteed 35 - 40 hours/week; benefits offered: medical, dental, life insurance, dependent life insurance, long term disability, 401(k), NAF Retirement

All non-appropriated fund (NAF) employees are federal government Department of Defense employees, and as such, have access to CNIC sponsored employee assistance program, access to MWR facilities and discounts, and mass transit benefit program.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply

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How to Apply

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account.

To apply for this position, you must provide a complete Application Package which includes:

  • Complete Resume.
  • Questionnaire.
  • Other supporting documentation as required. Please see the "REQUIRED DOCUMENTS"section and review the applicant checklist link to determine if there are other documents you are required to submit.
Technical Support
  • Check the status of the application system and maintenance schedule here: status.fhrnavigator.com
  • If you experience technical difficulties applying online, report it here: support@econsys.com. The support inbox is monitored Monday through Friday, from 8 AM ET until 6 PM ET.
  • Make sure your status in USAJOBS is 'Received' after you submit your application to ensure it was submitted successfully.

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Agency contact information
NAF HRO
Phone
Email

usn.bethesda.nsabethesdamd.list.mwr-hr@mail.mil

Address

Commander, Navy Installations Command 8901 Wisconsin Ave Bldg 153, Rm 145 Bethesda, MD US

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Next steps

Before submitting your resume and supporting documents, please review this checklist:

  • Resume
  • Questionnaire
  • Any other supporting documentation

All applicants will be notified regarding their status. Applicants will either be contacted for an interview or sent a letter of non-selection 4 - 6 weeks after announcement closing date. If selected for an interview, applicants can expect to be contacted 3 - 4 weeks after their interview with a position offer or notification of non-selection.

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/502128300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Open & closing dates: 06/12/2018 to 06/24/2018

Salary: $15 to $18 per hour 1 Regular Full-Time Position at Navy Gateway Inns, and Suites (NGIS), NSA Bethesda

Pay scale & grade: NF 02

Work schedule: Full-Time - Regular Full Time: 35-40 hrs/wk; benefits

Appointment type: Permanent