Fiserv Implementation Analyst in Bethesda, Maryland

Position Description

What does a great Implementation Analyst do?

As an Implementation Analyst on the Bank Solutions eCommerce and Business Banking implementation team, you will assist in implementation, training, consulting and support of software (specifically VRU Solutions (ConvergeIT/Convergys) and Mobile Banking (Mobiliti) Retail and Business) for Fiserv clients.

Essential Job Responsibilities :

  • Lead multiple implementation projects with defined timelines for Fiserv clients via telephone, email and web based contact channels with minimal supervision. Projects typically are multiphase, including analysis, configuration, training, testing and support.

  • Thoroughly track, organize, document and communicate all product implementation related activities for each client.

  • Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third party vendors.

  • Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices

  • Become a subject matter expert in the products that you are tasked with implementing, including being able to resolve small to moderate complex technical issues.

  • Walk clients through setup, testing and procedures, including conducting training and client presentations.

  • Provide project scope estimates for certain billable projects.

  • Provide occasional after hours support, as well as ability to adjust shift and work additional hours to support client implementations.

  • Provide technical assistance and support to other Implementation Analysts and various Fiserv teams.

  • Assist with documentation / review of implementation procedures.

  • Perform other duties as assigned

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Basic Qualifications for Consideration :

  • High School diploma

  • Experience with customer facing projects or in a client support role

  • Financial Services Industry experience

  • Proficient core computer skills (ex Microsoft Office, moving files between systems, Windows basics)

Preferred Skills, Experience, and Education:

  • Degree in Computer Science, Management Information Systems, Finance, Accounting or Business is preferred

  • Fiserv core, Online Banking, Mobile Banking and/ or VRU experience preferred

  • Time management skills to work on multiple projects and effectively meet deadlines

  • Strong communication, including written, oral and presentation skills to be able to communicate project status, product details as well as technical specifications

  • Research and analytical skills to be able to problem solve issues and determine appropriate options for clients

Travel required : Limited - Percentage/frequency of travel – 0-10%

Who We Are:

Bank Solutions delivers technology products and services for community, regional and large financial institutions, whether they process in-house or through an outsourced service center. Our Implementations team is a key part of our client and service delivery team. These individuals focus on partnering with our clients to implement our core technology products, surround solutions and product integrations.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.