Marriott Senior Manager, Risk Analysis and Reporting (Loyalty Programs) in Bethesda, Maryland
Job Number 18001UJD
Job Category Finance and Accounting
Location Marriott International HQ, Bethesda, Maryland VIEW ON MAP
Position Type Management
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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Reporting to the Director, Loyalty Finance the Senior Manager will serve as a key leader within the broader Loyalty Program Risk team which is tasked with ensuring the integrity of the Loyalty program and reputation of our Hotel brands. This role partners to manage anomalous activity detection, trend identification, monitoring, reporting and remediation on internal and external Loyalty program abuse. This role requires pro-active partnership with leaders worldwide across various Marriott disciplines (Internal Audit, Legal, Risk Management, CEC Operations, Finance, IT).
The Senior Manager will serve as a subject matter expert on fraud risks related to the Loyalty Programs. She/he will take responsibility for developing and managing data sets and reporting, we well as provide proactive support to compile, analyze and translate data into actionable information. The Senior Manager will work closely with Director to lead and develop the fraud/risk perspective for new and evolving programs and projects and will be a key liaison for the Loyalty Business. The Senior Manager will own processes, protocols and SOPs and provide leadership for the broader Program Risk team, which is a global team that is based in CEC offices in Asia Pacific, Europe and the US.
He/She must be adept at tapping diverse sources of information, identifying opportunities, anticipating challenges, managing multiple workstreams, and devising and executing strategies to deliver against current and future Loyalty program priorities, thereby strengthening competitive advantage through excellence in effective risk assessment and establishment of mitigating controls.
Partnerwith the Director for maintenance, ongoing development and communication ofrisk mitigation perspectives
Developand maintain impactful fraud trend analyses and reporting
Document processes and implement best practices across theglobal team with a focus on proactive analysis and reporting to minimizeloyalty risk.
Develop andapply high risk transactions criteria to alert reporting by understanding thekey drivers in suspicious activity detection
Point ofcontact for new projects, new Loyalty offerings or enhancements to currentprotocols.
Maintainclose partnership with Loyalty business to ensure fraud risks are routinelyconsidered as part of business decisions
Support the evolution and growth of theLoyalty program and risk environment by managing continuous evaluation of teamprocesses, as well as controls in place to monitor and mitigate program abuse.
Manage risks within a dynamicenvironment. Analyze current trends and anticipate future considerations.Provide actionable feedback and recommendations to leaders.
Responsiblefor maintaining, developing and ensuring leadership alignment on fraud mitigationprocesses, protocols, SOPs and training materials
Serveas a subject matter expert with strong working knowledge of the loyalty programand corresponding risks.
Developand maintain strong relationships with Business contacts to provide guidanceand/or consultation in the development and implementation of risk mitigation strategies.
Perform ad-hoc analyses for and/or provide information to andadvise key partners.
Establish and maintain strong, collaborative relationships withprogram team and other key stakeholders to understand the business, ensuretimely exchange of actionable information and customer satisfaction.
Set goals and expectations fordirect reports using the Leadership Performance Process (LPP) and hold staffaccountable for successful performance; coach team by providing specificfeedback to improve performance; conduct annual performance appraisal withdirect reports.
Champion leadership developmentand workforce planning priorities by personally assessing, selecting, retainingand developing diverse, high- caliber talent.
Contribute to the organizational effectiveness ofthe FBP-BMSC organization by actively seeking to improve processes and clarifywork roles.
Perform other duties as assigned to meet business needs.
6 + years of experience in finance, risk management and/orfraud mitigation in a global organization
Experience in a management role; demonstrated success leadingand developing a strong organization and workforce in a complex,service-intensive, deadline-driven environment.
Experience leading and managingbusiness initiatives and associated change.
Lodging/hospitality industry experience strongly preferred;knowledge of loyalty program strongly preferred.
History of consistently delivering business results.
Education or Certification
- Bachelor’s Degree in Accounting, Finance, or business-related field
Knowledge, Skills & Attributes
Exhibitsstrong functional leadership and finance knowledge; able to leverage this strengthto influence business team strategies and decisions.
Strongquantitative and qualitative analysis skills; ability to take large volumes ofcomplex information and present it in a clear and concise manner; uses data anda cogent problem solving methodology in decision making and impact assessment.
Proficiencyin Microsoft Products- Excel, Word, PowerPoint- required
Exhibitstrong data analysis skills, including querying and manipulation of large quantitiesof data using applications such as Microsoft Excel and Access (pivot tables,modeling, etc.)
Ableto evaluate business trends and modify approaches as necessary.
Ableto consistently make decisions in a timely manner sometimes with incompleteinformation and under tight deadlines and pressure. Comfortable challengingorganizational norms and accepted thinking to improve effectiveness.
Developsand maintains effective relationships with a broad group of stakeholders inorder to foster trust and influence key decisions.
Ableto orchestrate systemic change – initiates, supports and manages change withinthe organization, taking steps to remove barriers or to accelerate its pace.
Knowledgeof Marriott-specific accounting and finance processes and systems.
Strongcommunication skills; creates an atmosphere in which timely information flowssmoothly through the organization.
Influencerof people – ability to help demonstrate organizational vision and motivateothers to achieve desired results.
Demonstratesunderstanding of multiple functions, brands and businesses in order to respondmore quickly and resourcefully to new demands and challenges.
Highlyorganized and able to handle multiple priorities.
Ableto work in a matrix organization and make things happen without having to ownall the resources; leverages shared resources to achieve results.
Strongservice orientation; collaborative team player.
Abilityto integrate and balance priorities, work activities and resources for thebenefit of multiple key stakeholders.
Strongbusiness performance management abilities– effectively deploys and managesresources, monitoring the progress of work against schedules, budgets, qualitystandards, and achieving/exceeding planned economic benefits in a dynamicoperating environment.
Stepsforward to address difficult issues; strong mediation skills to facilitate aconstructive approach to dealing with conflict; guides others toward theaccomplishment of identified, meaningful goals.
Activelearner -- able to enhance personal, professional and business growth throughnew knowledge and experiences; pushes the organization to learn from otherindustries’ standards and practices.
Persuasiveinfluencer, without coercion
Creativethinker; processes information through a strategic lens and applies tenants ofsystems thinking/theory and to issues/assignments.
Resultsoriented; delivers results under difficult conditions and demonstrates balancedjudgment under pressure
Trustworthywith strong business integrity and ability to hold sensitive information inconfidence
Organization learner; has acuteorganizational and self-awareness; political savvy
This position is based at HQ in Bethesda, Maryland.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.