Robert Half Technology Desktop Support Technician in Columbia, Maryland

Robert Half Technology is hiring for a Desktop Support Technician to work in Columbia, MD on a long-term contract position. Please apply by emailing your resume to Laura.Schneider@rht.com. What you?ll do: As a Desktop Support Technician, you will ? Take ownership of priority tickets to resolve high level IT related hardware, software, telephone, Internet and network issues. ?Be responsible for handling priority tickets for network, server, and VPN related issues, as well as working on more intensive projects. ? Work to ensure that the overall queue performance remains strong. ?Be fanatical about customer satisfaction, possess the ability and desire to master new and relevant technologies, and be able to effectively translate these into your daily responsibilities. ?Troubleshoot and resolve IT related issues with desktops and laptops, printers, data cabling, mobile devices, and other technology peripherals, as well as Windows OS (2003 or greater), Linux, Apple Mac OSX, Microsoft Office Suite, Google Suite, Adobe Illustrator, and more. ?Be responsible for proactively troubleshooting issues related to system and network health. ?Support the Desktop Support team in fulfilling more immediate needs, as necessitated by ticket volume, such as moving equipment and assisting with projects. ?Partner with additional site?s tech teams to help provide seamless support across all locations.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

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The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

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Req ID: 02000-9501365415

Functional Role: Desktop Support

Country: USA

State: MD

City: Columbia

Postal Code: 21046

Compensation: DOE

Requirements: What we?re looking for: This position requires flexibility to work additional hours and be on-call when necessary. In addition, the ideal candidate will be strong in the following areas: ? 1+ years of related IT work experience ?1+ years experience with Apple Mac OSX and/or Windows 10 a plus