Nevada Connections Academy Enrollment Outbound Specialist (Seasonal) in Columbia, Maryland

Job Details

Requisition Number

18-0631

Post Date

8/8/2018

Title

Enrollment Outbound Specialist (Seasonal)

City

Columbia

State

MD

Description

Company Summary:

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s

one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries

of technology—and each other to surpass these boundaries—we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Pearson’s Online & Blended Learning K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. It serves families and schools with a variety of digital learning and online school

solutions including Connections Academy, International Connections Academy, and Pearson Connexus, delivering online learning to over 400,000 students in the U.S. and 48 countries. The group, also known as Connections Education, is based in Columbia, Maryland

and has been named a “Top Workplace” by the Baltimore Sun for three consecutive years and a “Best Place to Work” by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended Learning is committed

to expanding quality education through technology, and helping students achieve both academic and personal success.

Position Summary:

Working from our office in Columbia, MD, the Enrollment Outbound Representatives will serve as outbound callers for the Connections Academy Enrollment Department. Callers will place scripted outbound calls to caretakers of prospective Connections Academy

students who have begun the enrollment process. Calls will include information about how to proceed with enrollment and assistance in scheduling the caretaker for an online or onsite information session or other event. Callers will have access to Enrollment

staff members for assistance and will be held to productivity and quality standards.

Our organization is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions, after a specified period of time, and based on performance. We believe that flexibility in

work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to achieve that. In exchange, we require that employees have the appropriate means to work remotely, including adherence

to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.

The following will be provided to you by the company as a full-time employee:

  • Laptop

  • Headset

The following will need to be provided by you, as the employee, when working from home:

  • Dedicated workspace/home office

  • 2nd monitor

  • Mouse

  • Keyboard

Hours & Schedule

  • 9am - 6pm (1 hour lunch break included)

Responsibilities:

  • Place outbound calls from lists provided by the Enrollment Department

  • Provide basic information about our programs, what is needed to continue enrollment, and register caretakers for informational events

  • Create and maintain accurate call result records in the caretaker’s call log

  • Maintain an average of 12-15 calls per hour

Requirements

  • Excellent verbal and written communications skills

  • Exceptional interpersonal skills and proven positive attitude

  • Excellent organizational and time management skills

  • Must be a customer-focused, team player