Nevada Connections Academy Enrollment Outbound Specialist (Seasonal) in Columbia, Maryland
Enrollment Outbound Specialist (Seasonal)
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s
one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries
of technology—and each other to surpass these boundaries—we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Pearson’s Online & Blended Learning K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. It serves families and schools with a variety of digital learning and online school
solutions including Connections Academy, International Connections Academy, and Pearson Connexus, delivering online learning to over 400,000 students in the U.S. and 48 countries. The group, also known as Connections Education, is based in Columbia, Maryland
and has been named a “Top Workplace” by the Baltimore Sun for three consecutive years and a “Best Place to Work” by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended Learning is committed
to expanding quality education through technology, and helping students achieve both academic and personal success.
Working from our office in Columbia, MD, the Enrollment Outbound Representatives will serve as outbound callers for the Connections Academy Enrollment Department. Callers will place scripted outbound calls to caretakers of prospective Connections Academy
students who have begun the enrollment process. Calls will include information about how to proceed with enrollment and assistance in scheduling the caretaker for an online or onsite information session or other event. Callers will have access to Enrollment
staff members for assistance and will be held to productivity and quality standards.
Our organization is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions, after a specified period of time, and based on performance. We believe that flexibility in
work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to achieve that. In exchange, we require that employees have the appropriate means to work remotely, including adherence
to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.
The following will be provided to you by the company as a full-time employee:
The following will need to be provided by you, as the employee, when working from home:
Dedicated workspace/home office
Hours & Schedule
- 9am - 6pm (1 hour lunch break included)
Place outbound calls from lists provided by the Enrollment Department
Provide basic information about our programs, what is needed to continue enrollment, and register caretakers for informational events
Create and maintain accurate call result records in the caretaker’s call log
Maintain an average of 12-15 calls per hour
Excellent verbal and written communications skills
Exceptional interpersonal skills and proven positive attitude
Excellent organizational and time management skills
Must be a customer-focused, team player