Fiserv Oracle Database Administrator, Team Lead in Gaithersburg, Maryland
Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving client experience forward?
You can “Find Your Forward" as part of our team at Fiserv, a FORTUNE™ 500 member, and you will join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a dedication to innovation.
It is an outstanding time to join Fiserv and take on a rewarding and challenging role that helps to drive significant change in a rapidly evolving and growing organization.
Want to be a part of a team that effects change? Join our team and see why Fiserv is one of the Most Admired Companies!
About our Business:
The Open Solutions division within Fiserv offers multi-charter solutions to banking and credit union clients in a shared services model. Its flagship product, the DNA™ platform, is a real-time, open technology account processing solution for financial institutions seeking a modern technology architecture and looking to benefit from the power of data and integration. In addition, Open Solutions has expanded its offerings to include Managed Services and Emerging Products & Services encompassing the following product lines:
Managed Network Solutions
Managed Database Services
Operations Managed Services
Network Security Solutions
Hardware and Software Lifecycle Management
Unified Voice Solutions
Managed Hosting Solutions
About the Role :
Fiserv is seeking a Senior Oracle Database Administrator who has the motivation and required leadership skills to take on the role as a team lead for the database group in the Open Solutions DNA Client Services area.
This position offers you a great opportunity to work closely with experts on Fiserv’s flagship product, the DNA™ platform, influence client experience, as well as inspire and lead team members to achieve excellence in everything we do.
We are looking for someone who has the passion for not only the technical aspects of being a Database Administrator, but also has great attention to detail, is organized and highly motivated to create and maintain a Client Services team with focus on excellence and client satisfaction.
Essential Job Responsibilities:
You will lead team of Oracle DBAs, onshore and offshore
You will build, improve and manage all processes and procedures as they relate to Oracle Database Client Services
You will collaborate with our triage and development organization to identify Oracle related improvements in relation to the DNA Product Suite
You will work closely with other Client Services team to ensure a streamlined and excellent client experience
Resolve issues as they arise, maintain reported issues via ticketing system and maintain Service Level Agreement Standards
Database capacity planning related to database growth and system utilization, trend analysis and predicting future database resource requirements
Assist clients with hardware and software recommendations and configuration of Oracle database systems
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Bachelor degree in computer science or other related field or equivalent combination of education and experience
Minimum 10 years of Oracle DBA experience
Expert in Performance Tuning
Strong knowledge and experience with analyzing and interpreting AWR, ASH and ADDM reports
Strong knowledge and understanding of SQL and PL/SQL
Experience with Oracle 11g / 12c and database upgrades
Oracle RAC and High Availability experience
Proven experience helping clients solve business problems
The ability to provide clear and prompt communication flow concerning client issues between client, staff and management
Superior interpersonal skills, strong listening, written and oral communication skills with a customer-support focused attitude
Experience as a Team Lead
Past experience with DNA Oracle databases is a great plus
Strong knowledge of Operating Systems such as Linux and Microsoft Windows
Ability to multi task, meet tight deadlines and complete all project tasks and milestones as scheduled
Ability to work independently and within a team environment
Very strong analytical skills and the ability to make quick and accurate decisions
Must have a strong technical aptitude
Ability to work well under pressure
On call for nights, holidays and weekends may be required
Travel Required: 10-25%
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.