Waters Field Service Engineer in Maryland
Waters Corporation (NYSE:WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry, and thermal analysis innovations serving the life, materials and food sciences for 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.
Waters Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on Waters’ product suite. As a Field Service Engineer, working for an industry leader, you'll join a global team of engineers that are committed to ensuring Waters’ legendary service for our customers who utilize our scientific instrumentation and software. In this role, you'll have the opportunity to provide technical expertise on Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.
Waters Corporation is seeking a highly skilled, motivated and customer focused professional to join our world-leading Field Services Organization in the Northern Virginia and Bethesda, MD area.
Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
Establish and maintain collaborative relationships with external and internal customers ensuring their success
Manage customer expectations, by communicating work performed and providing follow up plan if needed
Ensure customer compliance regulations are followed
Deliver system level training at customer sites
Manage service inventory according to Waters policies
Issue field service reports on a daily basis to document work performed
Maintain sound knowledge regarding the technology and customers' application demands
Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
Ensure that quality system procedures and Health & Safety standards are adhered to at all times
BS/BA in Chemistry or Biology, engineering or other science related field
2 years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
Valid Driver's License in good standing is mandatory
Ability to perform effective system level troubleshooting
Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
Overnight travel as required including international travel for training
Must possess a strong customer focus
Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs
Personal sense of integrity and trust
Effective time management skills
System level approach to problem solving
Analytical mindset with a strong drive to resolve open issues
Excellent verbal and written communication skills
LC, LCMS, chromatography, mass spec, mass spectrometry
Company Name: Waters Division
External Company URL: www.waters.com