CVS Health Field Service Technician - Baltimore, MD/Washington, DC in Maryland

Job Description

Baltimore, MD Washington DC

TAs a Field Service Technician, you will provide great customer service while installing retail equipment and diagnosing and solving equipment failures at CVS locations in your geographical area. You will resolve disruptions, delays or intermittent outages of computerized equipment, installation of hardware in new and existing sites, and maintain a consistent, agreed upon service level for computerized equipment. Your work will keep operations moving smoothly at CVS retail locations by providing timely technical support, allowing for continuing top-notch customer service for our retail customers.

As a Field Service Technician, you will:

  • Drive between CVS locations to service and install hardware

  • Service POS (point of sale) registers, self-checkout registers, thermal printers, laser printers, scanners, PCs, thin clients, phone systems, RF, networks and other related computer peripherals

  • Assist other neighboring areas with workload

  • Be on call for high severity calls during weekday evenings, and rotating weekends and holidays

The normal shift scheduling for this position may include Saturday and Sunday as normal workdays with two weekdays as scheduled days off or rotating on call.

Required Qualifications

  • 1+ years of experience with technical troubleshooting

  • Valid Driver’s License with no major violations

  • Ability to drive between CVS locations on daily basis

  • Ability to lift laser printers and servers and occasionally work on a ladder

Preferred Qualifications

  • Excellent customer service skills

  • Previous experience troubleshooting for retail equipment (eg. POS systems, network cabling, scanners, computer peripherals, printers)

  • Technical Certifications

  • Technical Degree

Education

Verifiable High School diploma or GED is required. Further education or Technical degree a plus and must be verifiable.

Business Overview

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel at mailto:Advice&Counsel@cvshealth.com

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/