Mindoula Administrative Coordinator in Silver Spring, Maryland

About Us

Mindoula provides 24/7 virtual and in-person support to people experiencing behavioral health issues to improve their lives and the lives of their families by providing access to appropriate healthcare and community services. The company is headquartered in Silver Spring, Maryland, and serves the Washington DC Metro Area, Maryland, Virginia, Louisiana, and is rapidly expanding nationally.

The Administrative Coordinator provides administrative support to the Mindoula Health team. Provides appropriate, professional customer service to clients and guests visiting headquarters as well as callers. Additionally, oversees and maintains Mindoula’s Electronic Medical Record. Further, helps with administrative tasks as assigned in the office.

Essential Functions

Reasonable accommodations may be made to eligible individuals with disabilities to perform the essential functions. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

  • Provide appropriate, professional customer service to clients and guests coming to the office

  • Answer and provide appropriate, professional customer service to callers

  • Assist with maintaining client record platform by accurately scanning, uploading, and organizing documents and maintaining incoming electronic records

  • Assist as needed with daily management of incoming mail

  • Communicate pertinent information to team members

  • Other administrative duties as assigned

Competencies

  • Compliance: Support Mindoula’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. Ensuring health information management requirements are met.

  • Problem Solving: Identifies needs and takes independent action to implement change when and where it is needed; results oriented. Ability to plan, organize, manage time, and prioritize multiple tasks and assignments. Use effective follow through.

  • Communication: Excellent listening, verbal and written communication skills. Clearly and accurately, relaying information to staff, business partners, stakeholders, and clients.

  • Computer Skills: Excellent computer skills including, but not limited to, Microsoft Office, Google Business/Docs, Adobe, and Quickbooks.

  • Ability to work cooperatively and effectively with others and make decisions that enhance organizational effectiveness.

  • Value diversity and be culturally sensitive.

  • Use sound judgment, make efficient and thoughtful decisions, and act with integrity.

Maintain confidentiality.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Required Education and Experience

Two to three years administrative experience, preferably in a human services or healthcare office setting. Associates or Bachelor’s Degree is preferred.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

Work is generally performed in a standard office environment with opportunity to work from home. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work

This is a full-time position, and business hours are Monday-Friday 8am- 5pm. May require longer hours, evenings and weekend work will be necessary occasionally. This position will be out of our headquarters in Silver Spring.

Travel

Travel required, typically within the community and state, but may include limited national travel.

Benefits

  • 6 Paid Federal Holidays and 1 flex holiday

  • Two additional personal days (employees birthday and employees anniversary of start date)

  • 16 PTO days (full PTO schedule below; number of PTO hours are prorated based on the month of hire)

  • Employee Life Insurance

  • Short Term and Long Term Disability Coverage

  • Professional Development Allowance of $500 per calendar year

  • Medical, Dental, and Vision Plans

  • Flexible Spending Account

  • 401k