Robert Half Technology Telecom Engineer in Towson, Maryland
Robert Half Technology is hiring for a Telecom Engineer to work in Towson on a contract to full time opportunity. Please apply by emailing your resume to Laura.Schneider@rht.com. 1. Maintain network operations on a day-to-day basis for a complex network of over 400 workstations and 150 servers as part of the Infrastructure Services team, focusing on telecommunications solutions. 2. Troubleshoot and proactively monitor telecommunications systems, including the Mitel PBX, Oaisys Call recording, Voice4Net surveys screen pops, MiCollab, IVR, Biscom Faxcom. 3. Provide documentation of telecom systems and network topology. 4. Implement authorized network enhancements and special projects as assigned, in conjunction and collaboration with call center teams. 5. Support and maintain recovery systems and operations, including but not limited to: maintaining backup system configuration, performing backup system upgrades, monitoring backups, and performing restores as needed. 6. Participate in a rotating on-call support schedule. 7. Supports the organization in the design and implementation of network components. 8. Recommend new and emerging technologies to solve call center/customer service problems. 9. Ensure cost-effective telecommunications services through periodic review of proper licensing, billing reports and contracts. 10. Performs other duties as assigned.
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Req ID: 02000-9501365255
Functional Role: Telecommunications Specialist
Postal Code: 21286
Requirements: MINIMUM QUALIFICATIONS: 1. Bachelors of Science degree in Information Technology or Computer Science preferred, or demonstrated equivalent of work experience and industry accreditation. 2. Five years System Engineering experience 3. Technical certification training in telecommunications services (i.e. Mitel, Skype, Cisco) Other Requirements 1. Expert experience supporting Mitel technologies (i.e. PBX, ACD, IVR, Oaysis). 2. Extensive experience supporting medium to large call centers. 3. Extensive experience in Microsoft operating systems, both workstation and server. 4. Strong experience with managing telecom circuits (i.e. SIP trunks), vendors and contracts 5. Experience with VMware ESXi in a clustered environment. 6. Experience implementing and supporting Microsoft clustering. 7. Experience with collaboration technologies (i.e. Skype for Business, WebEx, etc.) 8. Ability to administer large and complex computer networks. 9. Strong analytical and problem-solving skills.